Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our Service:

Personal Information

• Name, email address, and contact information
• Billing and payment information
• Business name and industry details
• Phone numbers (both yours and your leads)
• Voice recordings and call transcripts

Usage Data

• Log data including IP addresses, browser type, and device information
• Call analytics and performance metrics
• Feature usage and interaction patterns
• Timestamps and session duration

Lead Data

• Lead contact information you upload or integrate
• Call history and conversation records
• Lead scores and qualification status
• Custom fields and notes you create

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your transactions and manage your account
• Enable AI-powered calling features and voice interactions
• Generate analytics and insights on call performance
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations including TCPA requirements
• Enforce our terms and policies

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share data with third-party vendors who perform services on our behalf:

• Twilio for voice calling infrastructure
• OpenAI for AI model processing
• Stripe for payment processing
• Google for address verification and mapping
• Cloud hosting and storage providers

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Secure backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

GDPR Rights (EU/UK Users)

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

CCPA Rights (California Users)

• Right to know what personal information is collected
• Right to know whether your information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price
• Right to request deletion of your information

To exercise any of these rights, please contact us at privacy@leadvoiceproai.com. We will respond to your request within 30 days.

6. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service:

Essential Cookies

Required for the Service to function properly, including authentication and security.

Analytics Cookies

Help us understand how users interact with our Service to improve performance.

Preference Cookies

Remember your settings and preferences for a better user experience.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Service. For more details, see our Cookie Policy.

7. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account data: Retained while your account is active
• Call recordings: Retained for 90 days (configurable by you)
• TCPA consent records: Retained for 4 years as required by law
• Billing records: Retained for 7 years for tax purposes
• Analytics data: Aggregated and anonymized after 2 years

After account deletion, we may retain certain information as required by law or for legitimate business purposes.

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us: